Terms and Conditions

1. General Terms

All rooms are non-smoking rooms and cleaning fees will be charged.

***Cancellations - see cancellation policy.

*** Cancellations Group bookings - see cancellation policy.

*** If you are a travel agent or company, all bookings are non-commissionable.

***Late check-ins after 8pm require pre-arrangement. Contact management. A late check-in fee of $50 applies if you do not pre-arrange a late check-in.

2. No-Shows or Terminations

i. If you do not show up for your booking or terminate your booking early after you have checked in, you will be charged a 100% cancellation fee and will be required to pay to The Grand Motel Griffith the full amount of your booking less any amount which you have already paid.

3. Booking Credit

i. If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with The Grand Motel Griffith such credit will be valid for twelve months from the day the booking is cancelled.

ii. Booking Credit may only be used in off peak times at the same property.

iii. Booking Credit may only be used to pay for the accommodation portion of your booking and may not be used for non-accommodation items such as restaurants, car parking, transfers, laundry, telephone, spa services, tours or taxes not included in accommodation rates.

iv. To redeem Booking Credit, you must make your booking via The Grand Motel Griffith by calling 02 6969 4400 reservations

v. Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12-month validity period.

vi. Any Booking Credit not redeemed at the expiry of the 12-month validity date will be forfeited in its entirety to The Grand Motel Griffith.

vii. Administration fees may apply to bookings made using Booking Credit.

4. Check in

i. Standard check-in time is 2:00pm

ii. If you wish to guarantee your ability to check-in prior to 2:00pm you must book an additional night’s stay and pay the applicable rate for that additional night.

5. Check-out: Standard

i. Standard check-out time is 10:00am

6. Late check out

i. Requests for a 12-noon check-out should be made directly with the The Grand Motel Griffith prior to or when you check-in and may will incur a late check out fee of $50 per hour 2 hour minimum after 10:00am

7. Security Deposits

i. You must provide a valid credit card when you check-in.

ii. This credit card may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.

iii. The pre-authorisation process validates your credit card and protects both the cardholder and merchant from increasing fraud incidents.

iv. The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

v. Once a pre-authorisation has been made, The Grand Motel Griffith cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer and cannot be negotiated.

vi. Cash guarantee - Where a credit card is not available a minimum $150.00 cash deposit will be required on check-in. (The actual amount required may be higher depending on room type)

vii. All guests must provide matching photo I.D as the card presented, and the card holder must sign Arrival form

Please note: We do not service rooms on public holidays or Sundays. If you require towels, etc please see reception and they will be happy to provide what you need.

WHY STAY WITH US