Frequently Asked Questions

What is the earliest I can Check-in?

Check in is from 2pm. To request an early check-in may be possible, please contact reception. Additional charges may apply.

Can I arrive late?

Yes, please give us a call or email if you're planning to arrive after 8pm.

Do you have undercover parking?

Yes, we have FREE undercover, secure parking which is included for all reservations.

Are your rooms non-smoking?

Yes, all rooms at The Grand Motel are non-smoking.

Do you have house keeping service for long stay?

House keeping service is provided daily or weekly as required, excludes Sundays and Public Holidays.

Do you have wireless internet in guest rooms?

Yes, We have wireless internet available in the guest room and also in the reception area as well. We also provide free unlimited broadband internet to all rooms, with Ethernet cables available from reception.

How close are you to the shops?

We are located in the main street within walking distance to retail shopping, supermarkets, chemist, newsagents, service station, and only a 2 minute drive from Griffith Central, Griffin Plaza and Griffith City cinemas and Ten Pin Bowling.

How close are you to restaurants?

We are located directly across the street from the famed La Scala restaurant, and within very easy walking distance to a number of other cuisines including Thai, Indian, Chinese, and Italian. We are also within 2-5 minutes by car of a number of fast food outlets including McDonalds, KFC, and Hungry Jacks. For our guest’s convenience, The Grand provides chargeback arrangements to a number of restaurants and cafes in town. For more details, please see reception.

What is your Cancellation Policy?

Cancellations must be made at least 48 hours prior to check in date and time(2:00PM). For peak seasons such as public holidays, long weekends, festival weekends and group booking, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the total price will be charged.

Please refer to Cancellation Policy for more details

Do you have house keeping service on Sunday or Public Holidays?

No, there is no house keeping service on Sunday and Public Holidays.

How do I guarantee by booking?

Credit card details are required to secure room bookings. For extended bookings or large group bookings, a deposit may be requested at the discretion of The Grand management.

Do you have a gym?

Yes, all in house guests have free access to the in-house gym.

What credit cards do you accept?

We accept Visa, Mastercard and Amex.

Do you accept coash and bus tour booking?

Yes, coach , bus Tours and Group bookings are welcome at The Grand. Please just call (02) 6969 4400 to talk to our friendly staff.

WHY STAY WITH US